Booking support
How can we help?
Find answers about accounts, booking requests, provider responses, and changes. For help with a specific booking, include its reference when you contact us.
How does a booking request work?
Choose an activity, preferred date, and group size. The provider reviews the request and may confirm it, decline it, or offer another date. Your profile shows the latest status.
Is a request immediately confirmed?
No. A request becomes confirmed only when the provider accepts it, or when you accept an alternative date offered by the provider.
How do I change or cancel a request?
Open My bookings. You can withdraw a pending request or decline an alternative. For a confirmed activity, follow the provider’s cancellation terms and contact the provider or Extremigo.
Do I pay online through Extremigo?
Extremigo does not currently collect online payment. Any payment arrangement, cancellation rule, weather policy, and refund should be confirmed directly with the provider before you pay.
What does provider review check?
Applicants submit business identity, contact details, insurance, licence, and guide qualification information. Extremigo reviews applications before provider workspace access is approved.
Can providers create an account directly?
Providers should apply first through the partner form. After approval, they create a provider account with the same approved business email so the account opens the provider dashboard.
Where can I update or delete my account?
Open My account to update your profile, download your account data, or request account deletion.
Email contact@extremigo.com with your booking reference and the email used for your account.